Shipping & Returns

1. Do you offer free shipping?
Yes! Standard shipping is completely free on all orders. We currently only ship within the United States.

2. Where do you ship?
At this time, we only ship to addresses within the United States. Unfortunately, we are unable to accommodate international orders.

3. How long will it take to receive my order?
Most orders are processed within 1-3 business days. Once shipped, packages typically arrive within 3-7 business days, depending on your location.

4. Do you accept returns?
As a small business, we do not accept returns. Each product is carefully crafted, and due to the nature of our items and limited inventory, all sales are final.

5. What if my order is damaged or I have an issue?
If your order arrives damaged or if you experience any issues with your purchase, please contact us at info@shelterskin.com. We’ll do our best to find a solution to ensure your satisfaction.

6. Can I change or cancel my order after it’s placed?
If you need to make a change to your order, please reach out to us at info@shelterskin.com as soon as possible. While we cannot guarantee order modifications once processing has begun, we’ll do our best to accommodate your request.

7. Can I track my order?
Yes, once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.

If you have any other questions, feel free to reach out to us at info@shelterskin.com! We appreciate your support.